Eagleby Family Practice at 5/116-120 River Hills Road in Eagleby, QLD

Opening hours Closed now

Tomorrow: 09:00 am — 04:00 pm

Reviews about Eagleby Family Practice

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  I have been a patient attending this Practice for 5yrs. The Doctors are fantastic & provide professional healthcare services. However. Due to changes such as Dr Sharma becoming the director/manager of the practice (as Ive learnt during my visit). She has employed 3 indian receptionists, an aussie receptionist & NZ receptionist. Although the aussie lady is helpful she does yell (hairing impaired? & no longer working there ?) whilst talking but at least we could hear & understand her. Another has very very poor english & difficult to understand. The second receptionist, you cannot hear her if you were to speak with her in person or by phone. I cannot imagine how awful this would be for our elderly, the hearing impaired or anyone in general. Its quite clear that she does not know her job or what she is doing, likewise with the third receptionist. Another patient stated they are the Dr Sharma's twin daughters. So I can understand the view of employing, but at the cost of possibly losing business or being subjected to negative feedback due to inexperienced staff? Word of mouth tends to be the best form of advertising & as an avid local community volunteer of 22yrs. The people in this community whom are patients are losing respect for this Practice. On a positive note. There is a NZ lady (Nina) who operates the front at times. Without her, I would be moving elsewhere, a thought shared by many others. She goes above & beyond to ensure your needs are attended to. She is a professional, friendly & very welcoming. Communication is second to none. I have observed Nina & in a job-share position, I struggle to understand why the other receptionists are present. They are constantly telling her I cant do this or that. Disapointing! I really do hope that something will done to ensure professionalism is restored in this medical practice.
  Sue Smith

  May 22, 2017

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